Southwest Airlines Co.

  • Sr System Engineer - Site Reliability Engineer

    Post Begin Date 5 days ago(12/5/2018 11:55 AM)
    Requisition ID
    Airport Code
    Employment Type
    Regular Full-Time
  • Overview

    We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.




    • While also guiding others, responsible for vendor management, partner governance, and oversight to deploy systems which are complete, designed and managed over life cycles.
    • (Technical solutions) Proactively identify problems, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements.  Including but not limited to: monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes.
    • Responsible for providing innovative solutions to proactively ensure the highest levels of systems and infrastructure availability in order to resolve escalations of high complexity.
    • In collaboration with Enterprise Architecture, sets the platform strategy and road map.
    • In collaboration with Enterprise Architecture, proactively identifies opportunities to adopt emerging industry trends in area of responsibility.
    • Meet commitments and deliverables as related to leading projects and/or project oversight.
    • Provide technical development, mentoring, and guide the work of others.

    Must be able to meet any physical ability requirements listed on this description.


    May perform other job duties as directed by Employee’s Leaders.





    High School Diploma, GED or equivalent education required.

    Must be at least 18 years of age.

    Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.


    • Bachelor’s degree in Business, Engineering, Computer Science, or Information Systems, or equivalent formal training preferred.


    • Minimum five years of work experience in System Engineering (or equivalent knowledge base) required.
    • Minimum 2 years as technical or team lead preferred.
    • Fluency in at least one programming language such as Ruby, Java, JavaScript / Node.js, Python, Bash, Perl.
    • Familiar with Unix and Linux.
    • Experience using the tools jbehave, Selenium, or Jenkins.
    • Experience with SQL.
    • Experience with one configuration management tool like Chef, Puppet, or Ansible.
    • Experience with APM tools such as AppDynamics and Dynatrace.
    • Solid understanding/experience of containerization services such as Docker and Kubernetes.
    • Experience with monitoring / alerting tools such as New Relic, Grafana, Graphite.
    • Working knowledge of open source tools such as Sensu, Grafana, Logstash, Elasticsearch.
    • Experience with log aggregation tools such as Sumologic, FluentD, ELK, Splunk.
    • Experience with Java preferred.
    • Experience operating large-scale, distributed systems running 24/7/365.
    • AWS administration experience / training including provisioning EC2 instances, VPCs, Elastic Beanstalk, Lambda functions, RDS databases, S3 storage, IAM security, ECS containers, Cloudwatch metrics & logs preferred.



    • Ability to analyze and resolve problems of high complexity, requiring expert knowledge of hardware components, systems, software, and networking technologies.
    • Ability to mentor/guide others to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas.
    • Expert partnering, negotiation, and communication skills in working with Business Customers and Technology support.
    • Expert knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and or work experience.
    • Expert knowledge of applicable data privacy practices and laws.
    • Able to prioritize effectively and take on multiple concurrent assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible self-work and/or the work of others.
    • Able to develop, present, and effectively communicate complex ideas and strategies in both technical and user-friendly language to a variety of audiences.
    • Additional job skills include, but are not limited to: excellent project management skills; excellent written, oral and interpersonal communications skills; and excellent analytical/creative problem-solving skills.
    • Ability to work effectively in a fast-paced, team-based, Customer service oriented environment with a high regard for hospitality.


    Must be able to comply with Company attendance standards as described in established guidelines.


    • Limited travel with potential for increased/decreased travel based upon Department needs.  


    Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.


    Southwest Airlines is an Equal Opportunity Employer.

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