Southwest Airlines Co.

  • Sr Mgr Process Improvement & Compliance

    Post Begin Date 1 week ago(12/3/2018 9:55 AM)
    Requisition ID
    Airport Code
    Employment Type
    Regular Full-Time
  • Overview

    We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.


    Plans, executes, and reports on the results of Southwest Airlines' annual Sarbanes Oxley (SOX) sections 302 and 404 certifications related to internal control over financial reporting. Leads the Team responsible for defining internal controls, identifying risks, and developing mitigation strategies where it relates to financial compliance. Oversees the Team responsible for Continuous Improvement, Automation, and Project Management. Advises on internal controls and risks for new or modified business processes or systems, both within Finance and the business. Demonstrates thought leadership in compliance and process improvement and optimization. Establishes standards to ensure compliance can be reasonably achieved and monitored.


    • Must be able to meet any physical ability requirements listed on this description
    • May perform other job duties as directed by Employee's Leaders.
    • Oversees the quarterly process of gathering documentation and sub-certifications from SOX process owners in support of the CFO and CEO quarterly certifications
    • Manages the annual process for Sarbanes-Oxley compliance by communicating with process owners to identify and evaluate any internal control issues, overseeing overall 404 process in support of management's annual evaluation, and consulting with process owners, as needed, to document, test, and evaluate internal controls over financial reporting
    • Oversees SOX software related to SOX 302 and 404 compliance
    • Reviews the work and directs the activities of the Finance Business Process Consultants, as well as provides guidance and performance feedback
    • Reviews the evaluation of accounting, operating, compliance and/or technology risks and internal controls to determine they are adequate and effectively maintained
    •  Possesses well-rounded knowledge of contemporary management principles, COSO model, risk identification methods, fraud vulnerabilities in business and technology processes, and exposure to the primary functions of business and/or information technology
    • Establishes best practices and standards for internal control over business processes
    •  Lead resolution to issues identified by Management, Internal Audit, or External Audit by setting appropriate mitigation plans or remediation plans
    • Demonstrates thought leadership around Continuous Improvement and automation techniques and tools
    • Fluent in the Department vision, mission, and strategic plan
    • Accountable for the implementation of the Controller automation road map
    • Day-to-Day
    • Drives multiple functional areas with focus on continuous improvement, cost controls and impact on overall department and Company strategy
    • Proactively leads across the organization and Company collaborating frequently with peer Leaders
    • Challenges the status quo and ensures efficient and effective resource utilization across Teams and functions
    • Collaborates with dependent departments to set and execute a mid to long term vision for Teams/functions
    • Sets clear expectations of Team’s responsibilities and processes for multiple functional areas; monitors transactions and measures results; and prioritizes work and resources to meet expected results
    • Compiles, analyzes and interprets departmental data for presentation to Leadership and financial auditors
    • Ensures department and system controls, processes, policies and procedures are reviewed and updated as appropriate
    • Ensures SOX and regulatory compliance by auditing and performing testing on financial systems and processes, taking appropriate action as necessary
    • Acts as a competent and effective business partner to Finance and the Company to ensure the quality of deliverables, and is able to clearly communicate results and recommendations
    • Ability to quickly analyze and guide business decisions through unique insights, strategic advice on trends, industry, market factors and other drivers while mitigating financial and business risks
    • Managing change at a department and organizational levels
    • Project/Ad Hoc
    • Acts as a subject matter expert on financial and operational systems and projects impacting Finance including the associated risks, controls and compliance
    • Provides business Leadership for projects to ensure alignment with Sr. Leadership’s vision and to meet business objectives and timelines
    • Plays key stakeholder role while representing Company, department and processes across the organization
    • Proactively maintains knowledge of process and industry best-practices and leads Teams through continuous improvement to maximize compliance, productivity and scalability
    • General
    • Polished communicator with abilities to present confidently to Sr. Leadership both verbally and in writing
    • Articulates views succinctly and convincingly both verbally and in writing
    • Identifies, develops, and coaches talent to build bench across departments and provide refinement of skills, knowledge and leadership
    • Maintains Employee and Company confidentiality

    Must be able to meet any physical ability requirements listed on this description.


    May perform other job duties as directed by Employee’s Leaders.



    • High School Diploma, GED or equivalent education required
    • Must be at least 18 years of age
    • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986


    • High School Diploma or GED required
    • Bachelor's Degree in Management Information Systems, Business Administration, Accounting or Finance required


    • 8 years of public accounting, internal audit, IT, and/or Sarbanes-Oxley experience, with demonstrated success in a supervisory role, overseeing multiple projects required
    • 5 years of managing people and/or equivalent informal leadership experience required
    • Experience working/leading in the area of SOX Sections 302 and 404 required
    • Experience in the area of IT application controls and IT general controls required


    • CISA/CISSP/CIA/CPA/CMA/CFE certification preferred


    • N/A



    Must be able to comply with Company attendance standards as described in established guidelines.

    • Must be able comply with Company attendance standards as described in established guidelines

    • Works in a cooperative spirit to ensure the success of our company.

    • Handles responsibilities and achieves desired results with minimal supervision

    • Demonstrates the ability to successfully manage multiple assignments and/or projects simultaneously

    • Demonstrates adaptability and flexibility in approach and work style to changing demands and circumstances

    • Demonstrates effective Leadership skills

    • Must have excellent attitude and good people skills

    • Provides friendly service to and maintains positive relationships with internal and external Customers

    • Exhibits excellent written and verbal communication skills

    • Must demonstrate and maintain an extremely high regard for confidential and sensitive information

    • Must possess basic PC skills and be able to use spreadsheet, graphics, database, and word processing software

    • Develop People

    • Applies multiple coaching strategies in order to tailor feedback to the unique style of individual Team Members

    • Balances guiding direct report’s actions with granting authority for decision-making; shares accountability when delegating

    • Achieves both the Teams’ goals and Members’ development by means of coaching, to increase their own proficiency and performance as a result

    • Actively drives the development of talent across functional boundaries

    • Assess talent across functional areas; identifies skill gaps and develops a plan of action

    • Grows high potential Leaders through stretch-assignments and strategic job moves

    • Think Strategically

    • Looks for strategic opportunities or demands for strategic change across functional areas

    • Challenges convention purposefully; advocates for new ideas and processes to increase efficiency, quality, and Customer satisfaction

    • Collaborates with Peers to address problems, maximize resources, share information, and achieve outcomes

    • Recognizes the inter-dependencies of other Teams, functional areas, and Departments when making a decision

    • Translates objectives into vocabulary that functions can use and translates what is important to functional areas into vocabulary that the business can use

    • Removes barriers to Team success in achieving priorities

    • Build Great Teams

    • Does not pretend to have all the answers; exhibits humility

    • Validates individual Leaders are leading in a manner where trust is a non-negotiable

    • Facilitates the group in exploring similarities and differences of opinion on complex or sensitive topics

    • Creates an environment where debate and dialogue are welcomed and expected

    • Draws out diverse skill-sets and opinions intentionally

    • Holds Leaders accountable for maintaining and promoting an inclusive environment


    • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
    • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986


    • Must be flexible enough to meet the time demands of the job

    Southwest Airlines is an Equal Opportunity Employer

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