Southwest Airlines Co.

  • Sr Business Consultant - Corporate Strategy Innovation

    Post Begin Date 1 week ago(11/6/2018 5:25 PM)
    Requisition ID
    Airport Code
    Employment Type
    Regular Full-Time
    28-Corporate Strategy & Planning
  • Overview

    We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.



    The Senior Business Consultant, Innovation Discipline will leverage the Human Centered Design approach to foster a culture of innovation and accelerate transformational change. This role will be responsible for all aspects of Innovation project management and require integration of Operational capabilites, Employee needs and Customer needs. Develops and tests new ideas/products which are under consideration for implementation. Responsibilities include overseeing the entire life of each initiative, whick includes concept, design, test and learning plans.



    • Maintains close relationships with business and operational teams to stay connected on priorities and challenges.
    • Act as a strategic thought leader in terms of assessing business opportunities and aligning with future state capabilities.
    • Conduct high-level presentations to relay information to other and to gain support for the Team
    • Support and/or lead practice activities
    • Defines complex project plans including scope, budget and schedule, and executes tasks defined in the project plan to achieve project goals using Human Centered Design methodologies and practices. 
    • Continually assesses project needs and resources to complete on time and within budget.    
    • Partners with resource managers, Business Partners and vendors to assemble a project Team and provide ongoing motivation to drive to completion.
    • Establishes cross functional alliances within and outside the Department to drive results.
    • Proactively communicates with Stakeholders, Sponsors and Project Teams to maintain project alignment.
    • Builds partnerships to collaborate and uses influence without authority to gather Customer and business requirements and communicate effectively with all project Teams and support groups.
    • Must be able to meet any physical ability requirements listed on this description.
    • May perform other job duties as directed by Employee’s Leaders.



    • High School Diploma, GED or equivalent education required.
    • Must be at least 18 years age.
    • Must have authorization to work in the United States as defined by the Immigration Reform Act 1986.


    • 4 yr college degree required
    • MBA Preferred 



    • ≥ 7 years related experience in Innovation, Research, Operations and/or Operational Performance, Customer Solutions required.
    • ≥ 2 years with Airline Ground Operations experience preferred.
    • Human Centered Design experience a plus 





    • Ability to perform work duties from desk/office work area for extended periods of time. 



    • Must have ability to work on a small team and maintain fluidity across the team structure.
    • Must have ability to solve problems and improvise as needed during prototype construction.
    • Must be able to receive assignments in task and objective oriented terms.
    • Must be self-motivated and able to work independently and autonomously.
    • Must be technically proficient with respect to Microsoft Office products.
    • Responsible for all assigned to the Team.
    • Able to accomplish results through review Team and providing feedback for minor modifications.
    • Acts as an advisor to Leaders to meet deadlines or resolve complex problems.
    • Must be comfortable in handling confidential information and reporting/communicating directly with senior management. 
    • Ability to make decision in a changing environment.
    • Takes ownership and accountability.
    • Demonstrates strategic thought process.
    • Ability to clearly articulate complex situations and effectively influence colleagues.
    • Willingness to take a position when rewards outweigh risk.
    • Views problems as an opportunity for .
    • Demonstrates initiative, entrepreneurialism, and creativity.
    • Demonstrates sense urgency.
    • Expert skill level in the function.
    • Must possess strong communication skills, both verbally and written.
    • Must be able to create and deliver presentations which are tailored to audience level knowledge.
    • Must possess sufficient subject matter expertise to influence decisions within their area expertise.
    • Must be able to comply with Company attendance standards as described in established guidelines.



    • Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information.
    • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.


    Southwest Airlines is an Equal Opportunity Employer

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