Southwest Airlines Co.

  • Sr Analyst-Product Owner

    Post Begin Date 5 days ago(10/12/2018 6:03 PM)
    Requisition ID
    Airport Code
    Employment Type
    Regular Full-Time
  • Overview

    We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.


    Conducts needs analysis to create quality solutions. Ensures solutions are aligned with stated requirements and comply with departmental standards. Manages activities to ensure solutions are delivered ontime and within budget. Serves as a resource to ensure effective communications.



    • Casts vision/strategy and sets business objectives for cross departmental project team.
    • Meets with business stakeholders and analysts to understand and synthesize online business needs.
    • Turns complex problems and understanding of business requirements into simple and efficient GUIs or APIs for web products.
    • Works with UI designers (in-house and agency partners) to outline and guide online design changes and enhancements.
    • Partners with Technology Managers and Directors to lead Technology projects in support of the department's strategic plan.  Viewed as a project Leadership resource responsible for driving analysis, recommendations, decisions and delivery.
    • Defines complex project plans for multiple simultaneous projects or for a single highly complex project including scope, budget and schedule and executes tasks defined in the project plan to achieve project goals using standard project management methodologies and practices.
    • Validates and helps develop business cases with Customers, as well as develops a project charter.
    • Drives testing and acceptance of project results.
    • Partners with resource managers, Business Partners and vendors to assemble a project Team and provide ongoing motivation to drive projects to completion.
    • Mentors and coaches other Project Managers.
    • Proactively monitors risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation.
    • Leads and facilitates project meetings and presentations to Leadership.
    • Engages and initiates change leadership.
    • Drives Teams and Customers toward decisions.
    • Establishes cross functional alliances within and outside of the Technology Department to drive results.
    • Leverages governance for project benefit.
    • Gains buy-in for project goals and decisions with "tough" and diverse Customer groups.
    • Proactively communicates plan and all relevant components of the plan such as risk, schedules, expectations and ongoing updates to Stakeholders, Sponsors and Project Teams to maintain project alignment.
    • Builds trust and influences without authority cross-functionally and across diverse teams.
    • Builds partnerships to collaborate and uses influence to gather Customer and business requirements and communicate effectively with all project Teams and support groups.




    • High School Diploma, GED or equivalent education required. 
    • Must be at least 18 years of age. 
    • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. 



    • BS, Business, Engineering, Computer Science, or Information Systems, or equivalent formal training required.


    • Minimum of 5 years work experience as an Analyst or equivalent position required.
    • Experience managing a product focused the service layer and APIs preferred.
    • 2+years’ experience as a Product Owner preferred.
    • 3 + years’ experience working in an Agile/scrum environment preferred.
    • 2 + years’ experience with travel software projects preferred.


    • May be asked on occasions to lift and/or pull weights loads of approx. 20 lbs. on a periodic basis.
    • May require extended work hours per Leaders' request.
    • May be asked to climb, bend, kneel, crawl, and stoop on a periodic basis.



    Core Knowledge:

    • Advanced knowledge of business analysis, process modeling and redesign.
    • Advanced knowledge of technical environments.
    • Advanced knowledge of software development methodologies.

    Critical Skills:

    • Excellent partnering, communication, and negotiation skills in working with various Teams and/or external partners.
    • Able to analyze large, complex, or vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations.
    • Able to work effectively in a strong Customer service / team oriented environment.
    • Able to research, create, and document requirements, processes, and technical specifications.
    • Ability to manage and prioritize multiple and widely varied work streams / tasks.
    • Able to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work.  Able to mentor others to do the same.
    • Able to develop, present and effectively communicate ideas and strategies to a variety of audiences.
    • Able to teach and mentor others concerning technical and business subjects.



    • Limited travel with potential for increased/decreased travel based upon Technology Department needs.
    • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
    • Must be able to comply with Company attendance standards as described in established guidelines. 
    • Must be aU.S citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.



    Southwest Airlines is an Equal Opportunity Employer.  


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