We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
The Communication & Outreach (C&O) Department ensures that Southwest Airlines Customers and Employees receive informative, consistent, and timely information regarding our Company. Our Communicators specialize in Communication/Media Relations, Employee Communications, and Emerging Media—using several different communication channels to distribute information. Southwest Airlines Community Outreach Team is comprised of the Community Programs Team which endeavors to create goodwill in the communities we serve through charitable giving, volunteerism and community programming; the Community Affairs and Grassroots Team that cultivates mutually beneficial relationships in our diverse communities in order to position Southwest Airlines as a trusted community partner and carrier that cares; and the Emergency Response and Business Continuity Teams which lead Companywide preparedness efforts by providing training, resources, and tools to ensure Southwest Airlines is ready to respond confidently and compassionately to disruptive events.
The Emergency Response (ER) Team maintains the Southwest Airlines Emergency Response Plan which addresses the needs following an aircraft incident or accident and also includes plans for international, facility emergency, pandemic, terrorist, weather, and operational disruption events that may affect Southwest Airlines. The ER Team also oversees the forty Emergency Response Teams, from all work groups across the Southwest system, who are designated and trained to activate. To test the Program in a learning environment, the Emergency Response Team also develops and facilitates several types of exercises ranging from tabletop-style exercises to full-scale drills. Conducting exercises and drills on an ongoing basis is an integral part of the ER Program.
DUTIES & RESPONSIBILITIES:
Assist with coordinating Emergency Response classes (planning, preparation and logistics)
Assist with developing training scenarios, tabletops, activities, presentations, etc.
Support, prep, and participate in airport, station, and Southwest exercises (e.g., Disaster response, aircraft accident, and hurricane).
Assist with Remote Operations Center (ROC) Headquarters Emergency Command Center (HECC) audits.
Assist with maintenance of databases and project plans.
Maintain binders and supplies.
Administrative duties (e.g., making photocopies, organizing files, etc.).
Research and prepare curriculum materials
Assist with responding to emergency events, documentation of emergency events, prepare/document debriefs, action items, etc.
Some travel may be required.
High School Diploma, GED or equivalent education required.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Progress towards degree in Emergency Response, Business, Communications, or Aviation Management.
Minimum junior level.
To be eligible must be currently enrolled as a full-time student (minimum 12 credit hours).
Maintained 3.0 or above cumulative GPA.
High proficiency in Access, MS Word, Excel, and PowerPoint preferred.
Excellent writing skills (memos, training curriculum, recaps, debriefs, etc.)
Excellent organizational skills
Training curriculum and/or facilitation experience preferred
Emergency Response knowledge preferred
Ability to travel.
Extended work hours (as required)
PLEASE BE PREPARED TO PROVIDE THE FOLLOWING INFORMATION (IF REQUESTED):
“Why Southwest Airlines” essay (Length determined by author).
Letters of Recommendation.
Full-time 40 hours per week (Monday-Friday.)
$15.00 per hour + flight privileges
This internship is located in Dallas, Texas at the Southwest Airlines Headquarters building.
All students must apply online at careers.southwestair.com
Southwest Airlines is an Equal Opportunity Employer.