Southwest Airlines Co.

  • Cargo Revenue Management (Business Systems Automation) Intern - Summer 2019

    Post Begin Date 2 weeks ago(10/1/2018 8:55 AM)
    Requisition ID
    Airport Code
    Employment Type
    03-Ground Ops
  • Overview


    We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.


    Department Overview


    The Cargo Management Group is a logistics solution entity providing business to business expedited air cargo services. We support the Southwest Airlines business objectives with team collaboration including Marketing, Sales, Customer Care, Operations, Revenue Management, and Regulatory & Compliance on various projects.


    Team Overview


    The Cargo Commercial Planning Team is comprised of the Cargo Marketing, Cargo Revenue Management, and Cargo Automation Teams.  The collaborative group's objective is to grow revenue by ensuring that we are operating on strong technology infrastructure, marketing and pricing efficiently and effectively, and analyzing business performance through BI and analytical platforms.




    Understand Cargo pricing and capacity management; utilize available data sources to analyze pricing & operational performance in select markets; dissect flight capacity management and determine areas for improvement (flight capacity adjustments); process Cargo spot rate pricing; participate in pricing governance meetings on a bi-weekly basis; collaborate with Cargo Revenue Management, Cargo Marketing, and Cargo Sales Interns on executing a capstone project to be presented to Senior Leaders; participate in Sales Calls and Cargo Facility visits (travel may be required).


    Monitor data and perform ad hoc analysis and reporting as requested by the Team or Leadership.


    Critically evaluate information gathered from multiple data sources in order to identify unique communication, pricing, and promotion opportunities (working with Cargo RM and Marketing Analysts)


    Assess and generate revenue initiatives by evaluating Customer information and shipping trends


    Analyze outcome of pricing actions regarding their effect on the market, competitive environment as a result, and from a revenue perspective.


    Learn and understand Cargo’s Customer Relationship Management System (CRM), Salesforce; utilize Customer data to generate innovative growth strategies; complete change requests in Salesforce


    Work closely with business leaders, organizational units, and subject matter experts to improve utilization for a wide range of business processes including: Marketing, Sales Processes, Support Processes, Data Analytics and Reporting.


    Tools: Microsoft Excel, Microsoft PowerPoint, Microsoft Access, SQL, Alteryx, Tableau, PROS, Salesforce, and Marketing Cloud


    Travel as needed.




    High School Diploma, GED or equivalent education required.


    Must be at least 18 years of age.


    Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.




    Progress towards degree in Management Information Systems, Supply Chain/Logistics, Economics, Statistics, Math, Marketing Research, or Business related field.


    Minimum junior level.


    To be eligible must be currently enrolled as a full-time student (minimum 12 credit hours.)


    Maintained 2.75 or above cumulative GPA.




    Analytical background

    Ability to learn and pick up new systems/applications/tools quickly

    Ability to make decisions in an ambiguous environment

    Problem solving experience

    Demonstrates ability to interpret data, draw implications and modify approach

    Uses data to synthesize action plan and can clearly communicate interpretation of data to others

    Handles complex analyses well with little supervision

    Routinely goes beyond simple numerical checks in quality control

    Maintains high quality even in complex situations with tight deadlines

    Consistently takes big picture into account in decision stream and makes right decision

    Pursues changes to operational or analytical status quo that serve to increase efficiency and/or generate revenue (e.g. developing automation, creating new reporting, etc.)

    Prioritizes own work and actively makes trade-offs to move items with highest revenue opportunity or greatest sense of urgency to prime importance

    Develops action plans that incorporate type of action, degree, and direction that translate into appropriate action

    Prepares support for recommendations that includes opportunity statement, definition of success/desired result, break-even analysis (when necessary), and potential risks

    Identifies project/analysis opportunities and is able to prioritize in context of other work

    Manages multiple concurrent projects

    Is able to quickly and accurately respond to urgent requests

    Maintains composure, work quality, and other skills (e.g. communication) during stressful situations


    Experience with SQL, Tableau, Salesforce, and Marketing Cloud is a plus






     Unofficial transcript.


    “Why Southwest Airlines” essay (Length determined by author.)


    Letters of Recommendation.




    Full-time, 40 hours per week.




    $15.00 per hour + flight privileges


    This position is located in Dallas, Texas at the Southwest Airlines Headquarters building.


    All students must apply online at


    Southwest Airlines is an Equal Opportunity Employer.


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