Southwest Airlines Co.

  • Business Consultant - SDLC Lead

    Post Begin Date 2 weeks ago(11/26/2018 9:00 AM)
    Requisition ID
    Airport Code
    Employment Type
    Regular Full-Time
  • Overview

    We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.




    The Business Consultant SDLC Lead will partner with senior leadership across Southwest to lead various activities required in the ongoing development and delivery of the Company's strategic initiatives. The position is dedicated to identifying solutions for complex problems and implementing various corporate initiatives. The BC will join the Lean Agile Center of Excellence and will assume the role of the Agile System Delivery Lifecyle (SDLC) Lead.


    Responsibilities of the Business Consultant will include the following:


    Drive and coordinate the development of a new Agile System Delivery Lifecyle (SDLC) in support of an enterprise transformation effort


    • Engage relevant stakeholders across the enterprise
    • Establish an Agile System Delivery Lifecyle (SDLC) development Roadmap
    • Plan and lead required working sessions and meetings, including meeting agendas and meeting minutes
    • In an iterative fashion, document the evolving Agile System Delivery Lifecyle
    • Develop reports that provide valuable insight into the status and keep relevant stakeholders informed
    • Present and publish outcomes in coordination with Leadership
    • Support the Agile System Delivery Lifecyle (SDLC) rollout in alignment with the enterprise transformation effort


    Own the maintenance and continuous improvement of the Agile System Delivery Lifecyle (SDLC), once established

    • Define and establish feedback mechanisms
    • Coordinate the assessment of feedback received with relevant stakeholder
    • Own the development and execution of improvement activities
    • Develop reports that provide valuable insight into improvement activities

    Business Knowledge of assigned area:

    • Develops deep understanding of Customer priorities, value drivers, and challenges. Uses this knowledge to translate Customer needs to the Technology and Corporate Delivery Teams involved in the work
    • Effectively manages Customer expectations and helps drive innovation in Customer areas
    • Partner with Customer to create and maintain the Capability Roadmap of functional capabilities for the next 3-10 years
    • Facilitates the demand management process, including shaping and prioritization discussions with Customers, and facilitates Senior Leadership prioritization and review
    • Possesses in-depth knowledge of functional capabilities and processes, both SWA and Industry, and understands how a capability impacts revenue and cost both negatively and positively
    • Quickly becomes a subject matter expert within new and disparate functional areas with limited guidance

    Technical Expertise:

    • Proactively identifies new ways to create value through business process improvements and technology enhancements
    • Understands technical implications of solutions and able to communicate change management implications, testing, and training requirements back to impacted stakeholders
    • Capacity to understand and anticipate large-scale, complex challenges within domain (including risk, dependencies, timelines, scope, etc)


    • Builds and maintains alignment with multiple stakeholders across Southwest, with a primary focus on the represented Customer area
    • Effectively partners with Customer to help them solve problems and achieve their goals 
    • Earns respect as a trusted advisor both internally to Technology and Corporate Delivery as well as with Customers 
    • Fosters Teamwork and collaboration amongst different departments and workgroups
    • Drives solutions within a Team/group without being a subject matter expert
    • Takes a Leadership role within a Team/group that he/she does not directly manage, and helps others take initiative to complete tasks
    • Utilizes emotional intelligence and communication skills to influence and drive change across respective Customer functions
    • May perform other job duties as directed by the Employee's leader
    • Must be able to meet any physical ability requirements listed on this description






    • High School Diploma, GED or equivalent education required. 
    • Must be at least 18 years of age. 
    • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.


    • Bachelors degree in Business, Technology, or Finance or related field required.
    • MBA preferred. 


    • Minimum of 10 years’ work experience in a Business and / or Information Technology environment
    • Minimum of 5 years’ work experience in an Agile delivery environment
    • Proficient knowledge of software development practices, concepts, methodologies, tools and trends
    • Proficient knowledge of end-to-end Technology delivery lifecycles from demand planning through deployment and support
    • Proficient knowledge in process design and documentation
    • Must have a minimum of 3 years of experience solving complex problems and driving multiple stakeholders towards implementable solutions
    • Prefer Project/Program management experience, managing all phases of mid to large-scale programs, with special emphasis on complex business change


    • Scaled Agile Certification (SAFe) a plus
    • Lean/Six Sigma certification a plus


    • May require extended work hours per Leaders request.


    • Must have the ability to assume a high level of responsibility and to provide direction in a cross-functional, team-oriented environment
    • Ability to quickly ramp up when placed in new areas of business (proactively engage all levels of the organization to expand functional understanding, 
    • Ability to connect how projects and programs integrate with company objectives
    • Experience solving complex problems (Business and Technical) and identifying options for solutions 
    • Experience supporting (or leading) development of Executive-level communication (e.g. project status updates, presentations requesting approval, etc.)
    • Ability to digest significant amount of detailed data and summarize relevant information for the appropriate stakeholder (e.g., Managers, Directors, VPs, etc.)
    • Experience with or thorough understanding of the process for gathering business requirements for a technology implementation project
    • Understands how to translate business needs into releases that strategically deliver business value
    • Ability to translate business process into technology strategy and drive innovation that builds capabilities
    • Understands how to read market landscape and implement best practices to remain competitive
    • Ability to lead discussions with stakeholders from multiple backgrounds who have conflicting priorities; act as mediator if Teams are not aligned and drive towards a recommendation or solution
    • Strong oral communication and presentation delivery skills when facilitating discussions at the Executive level
    • Skilled influencer, negotiator, consensus-builder, and change agent
    • Display ability to recognize inefficiencies with processes/procedures and proactively offer suggestions for improvements – ability to take items a step further, not just follow defined path (continue process because it is the same as it is today)
    • Must be able to comply with Company attendance standards as described in established guidelines



    • Limited travel with potential for increased/decreased travel based upon Department needs.
    • Must maintain a well-groomed appearance.
    • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986. 
    • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.


    Southwest Airlines is an Equal Opportunity Employer

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