Southwest Airlines Co.

  • ITOM Solutions Manager

    Post Begin Date 1 week ago(11/30/2018 10:57 AM)
    Requisition ID
    Airport Code
    Employment Type
    Regular Full-Time
  • Overview

    We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.




    People & Organizational Leadership:

    • Cultivate, support, and promote an organizational culture that provides for high performance, high morale, integrity, teamwork and work-life balance.
    • Lead, support, and influence the achievement of the mission, goals and objectives of the department and organization.
    • Participate fully in organizational processes / initiatives, i.e. performance management, interviewing, budgeting, training, etc.   
    • Lead the resolution of organization, team and individual issues, making appropriate decision.
    • Recruit, develop, and retain individuals with skills, attitude, and experience necessary to enable the organization to meet commitments.
    • Provide continuous coaching to improve Teammember, peer performance and business knowledge.
    • Develop and execute strategies and processes to improve performance and the value of products and services provided.
    • Lead cross-functional Teams to deliver solutions and services to meet enterprise needs.
    • Represent multiple teams and customers related to cross-department initiatives, meetings and decisions.
    • Promote and participate in the exchange of learning across the organization.
    • Pursue technical, functional and professional development opportunities with the company and industry.

    Business Knowledge:

    • Possess a solid working knowledge of the business functions that align with assigned Team's responsibilities, and effectively apply that knowledge to provide solutions, support and services.

    Functional / Technical Knowledge:

    • Provides Technical thought Leadership related to assigned functional areas.
    • Understands best practices, capabilities and constraints related to delivering technical solutions.
    • Specializes in delivering technology solutions using best practices to achieve maximum Team productivity while delivering high quality products.
    • Stays abreast of emerging trends, processes, and solutions related to assigned responsibilities.

    Influencing & Relationship Building:

    • Builds strong, collaborative relationships & credibility with various Teams inside & outside of Technology.
    • Influences and drives change across respective Business and Technology functions.

    Financial Accountability:

    • Effectively oversees fiduciary responsibilities.
    • Works with Technology and business partners to measure financial benefits and demonstrable business value.
    • Must be able to meet any physical ability requirements listed on this description.
    • May perform other job duties as directed by Employee’s Leaders.




    • High School Diploma, GED or equivalent education required.
    • Must be at least 18 years of age.
    • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.


    • BS / MS or BA / MBA preferred.  


    • Minimum of 5 years’ work experience in a Business and / or Information Technology environment.
    • Minimum of 2 years’ work experience leading teams and providing work direction.

    Highly desired experience: 

    • Experience in IT Operation Model tools highly preferred.
    • Experience implementing and managing Project Portfolio Management (PPM) solutions, experience with CA PPM a plus.
    • Experience implementing and managing Scaled Agile development solutions, experience with CA Agile Central a plus.
    • Experience implementing and managing Enterprise Architecture solutions, experience with Software AG Alfabet a plus.
    • Proficient knowledge of software development practices, concepts, methodologies, tools and trends.
    • Experience working across functional areas to manage linkages, dependencies, communication, and deliverables.
    • Experience working with all levels of the organization, including 3rd party vendors.




    • May require extended work hours per Leaders' request.



    Core Knowledge:

    • General knowledge of business/Leadership principals, including planning, organizing, directing, developing, and supervising
    • General knowledge of personnel practices and regulations.
    • General knowledge of software development practices, concepts, methodologies, tools and trends
    • Proficient knowledge of project management methodologies

    Critical Skills:

    • Excellent partnering, negotiation and communication skills in order to facilitate interactions with business Customers and technology teams.
    • Provides tactical leadership for Team(s)
    • Uses appropriate motivation and influence techniques to achieve desired Team results.
    • Sets and manages stakeholder expectations.
    • Delivers quality projects on time and within budget.
    • Manages projects using the organization's project management methodology.
    • Must be able to comply with Company attendance standards as described in established guidelines. 



    • Limited travel with potential for increased/decreased travel based upon Technology Department needs. 
    • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.


    Southwest Airlines is an Equal Opportunity Employer.  

    Apply/Share Opportunity