High School Diploma, GED or equivalent education required.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Bachelor's Degree in Business, Engineering, Computer Science, Information Systems, or equivalent formal training preferred.
Minimum three years of work experience in System Engineering (or equivalent knowledge base) required.
Experience in providing technical desktop engineering practices.
Strong Scripting or Development capabilities (PowerShell, VBA, AutoIT)
Experience working with SCCM deploying software and managing hardware
Experience with Microsoft Deployment Toolkit, SCCM, WSUS, and other Windows OS tools
Upgrading, and support of Microsoft Windows Desktop applications and package engineering of MS Windows 7, 10 and Office 2010 and 2016
Experience deploying system and security patches to a Windows environment
AD experience and Workstation Policies
Experience with management of file shares and groups
Foster a learning environment where skills and knowledge are shared to build the Team’s capacity and capabilities.
Understanding of standard enterprise tools to develop or implement infrastructure hardware, software or other technical components
Experience providing preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability
Effective writing/verbal communication skills
Ability to analyze and resolve problems of moderate to high complexity, requiring strong knowledge of hardware components, systems, software, and networking technologies.
Ability to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas.
Strong partnering, negotiation, and communication skills in working with Business Customers and Technology support.
Strong knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and/or work experience.
Strong knowledge of applicable data privacy practices and laws.
Able to prioritize effectively and take on multiple concurrent assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work.
Able to develop, present, and effectively communicate ideas and strategies in both technical and user-friendly language to a variety of audiences.
Additional job skills include, but are not limited to: strong project management skills; strong written, oral and interpersonal communications skills; and strong analytical/creative problem-solving skills.
Ability to work effectively in a fast-paced, team-based, Customer service oriented environment with a high regard for hospitality.
Must be able to comply with Company attendance standards as described in established guidelines.
- Limited travel with potential for increased/decreased travel based upon Department needs.
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
Southwest Airlines is an Equal Opportunity Employer.