Southwest Airlines Co.

  • Business Consultant Data Governance

    Post Begin Date 1 month ago(5/25/2018 1:32 PM)
    Requisition ID
    Airport Code
    Employment Type
    Regular Full-Time
  • Overview

    We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.


    The Business Consultant of Data Governance is tasked with managing Marketing data as a strategic asset. The role will lead strategic data planning and data accountability efforts, and will manage consistent, purposeful access to Marketing data assets and their context to enable timely decision-making and deliver value to our Customers while protecting our privacy and security commitments.



    • Maintain and execute the Marketing Data Governance roadmap.
    • Create a framework of data classification, processes, and standards that ensures that Southwest Marketing data and metadata is managed as a key asset.
    • Develop documentation and coordinate training on Data Governance policies and procedures.
    • Manage access requirements and process requests for access to Customer data.
    • Update Southwest Privacy Policy in coordination with other key stakeholders.
    • Coordinate Data Governance efforts with the Technology Data Governance and Technology Data Security Teams and ensure consistent cross-departmental application of data governance standards and policies
    • Develop & maintain Marketing data maps, tracking data movement
    • Establish performance indicators and quality metrics
    • Develop and recommend preemptive response and communication plans to stakeholders for data quality issues 
    • Evaluate new digital and data partners for compliance with Southwest's overall data strategy; ensure proper data governance is contractually established; and hold internal and external Partners accountable to data standards
    • Help define roles and responsibilities related to data governance and ensure clear accountability for stewardship of the company’s principal information assets
    • Identify evolving business needs, and serve as a thought-leader on emerging Data Governance and Privacy trends and issues, monitoring and proactively surfacing risks, threats, new technology and tools.
    • Must be able to meet any physical ability requirements listed on this description.
    • May perform other job duties as directed by Employee’s Leaders.




    • High School Diploma, GED or equivalent education required.
    • Must be at least 18 years of age. 
    • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.


    • Bachelor's degree required
    • Advanced degree preferred


    • Minimum 6 years experience in related field required, or minimum 4 years experience with an advance degree






    • Must be able to comply with Company attendance standards as described in established guidelines.
    • Highest personal and professional integrity and strong work ethic. 
    • Experience working with databases and large data sets required. SQL experience preferred.
    • Digital and/or Mar-Tech experience desired
    • Strong Excel, PowerPoint and Word skills required
    • Strategic thinking skills; able to identify and drive process improvements and create strategic roadmaps
    • Analytical, fact-based approach to problem solving; ability to break down complex problems and projects into manageable goals
    • Communicates regularly, listens intently, questions appropriately, and articulates clearly in both written and verbal formats
    • Experience creating and delivering impactful presentations
    • Collaborative approach to working with stakeholders. Track record of establishing and maintaining constructive working relationships with other departments to influence business decisions
    • Intellectually curious, technologically savvy, and solutions-oriented


    • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

    Southwest Airlines is an Equal Opportunity Employer

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