We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
DUTIES & RESPONSIBILITIES
Independently analyzes, identifies trends, and extracts meaningful information in order to measure our corporate Hospitality initiatives
Distills data down to easily understood, presentable, and actionable findings
Derives themes from analysis to inform business partners of Hospitality opportunities for improvement
Assists the Customer Services Team in organizing events, meetings and initiatives designed to promote and improve Customer Service across multiple departments
May develop written communication relating to Customer Service that is shared Companywide
Present with impact and lead meetings across all Departments and levels of Leadership
Willingness to travel as needed.
High School diploma, GED or equivalent education required
Must be at least 18 years of age
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Progress towards degree, major/minor in Business Management, Hospitality, Organizational Development or other related Business degree required.
Minimum junior level
To be eligible must be currently enrolled as a full time student (minimum 12 credit hours)
Maintained a 3.0 or above cumulative GPA
Experience in analyzing, making inferences, and presenting large amounts of survey data desired
Must be self-motivated and willing to work independently with some guidance and assistance
Must possess strong mathematical, analytical, and problem solving skills
Must be a true Team player
Ability to be creative, forward thinking, and display a passion for serving our internal and external Customers
Experience in a customer service or hospitality industry preferred
Writing experience preferred (school newsletter, business, or creative)
Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel)
Must have intermediate skills in excel and PowerPoint
Experience with Tableau is a plus.
Experience with SQL or R is a plus.
Outstanding oral and written communication skills
Previous Leadership experience preferred
PLEASE BE PREPARED TO PROVIDE THE FOLLOWING INFORMATION (IF REQUESTED):
“Why Southwest Airlines” essay (length determined by author)
Letters of recommendation
Fulltime 40 hours a week.
$15.00 per hour + flight privileges
This position is located in Dallas, Texas at Southwest Airlines Headquarters building.
In order to apply you submit your application online at www.southwest.com/careers
Southwest Airlines is an Equal Opportunity Employer.