Southwest Airlines Co.

Marketing - Customer Insights Intern - Spring 2018

1 month ago
Requisition ID
2017-19865
HDQ
Category
Corporate
US-TX-Dallas
Employment Type
Intern
Department
30-Marketing

Overview

 

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Responsibilities

The Customer Insights Intern will work on the Customer Insights Team within the Marketing Department.

DUTIES & RESPONSIBILITIES:

The Intern will assist with various research projects and analysis including but not limited to:

 

Product development research.

 

Customer experience monitoring.

 

Customer loyalty tracking.

 

Focus group coordination/logistics.

 

Tracking trends and identifying key insights from data files/graphs.

 

This position would be ideal for candidates seeking exposure to the client side of marketing research, as well as brand, consumer, and communication analysis.

 

Some travel possible.

Qualifications

BASIC QUALIFICATIONS:

 

High School Diploma, GED or equivalent education required.

 

Must be at least 18 years of age.

 

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

 

EDUCATION:

 

Progress towards a degree with major or minor in Marketing, Business, Social Science (Psychology, Anthropology, Sociology), or related degree.

 

Minimum junior level.

 

To be eligible, candidate must be currently enrolled as a full time student (minimum 12 credit hours).

 

Maintained 3.0 or above cumulative GPA.

 

EXPERIENCE:

 

Market Research experience and/or coursework exposure is preferred but not required.

 

Social Science or economics research also relevant.

 

SKILLS/ABILITIES/KNOWLEDGE/WORK STYLE:

 

Proficient with Microsoft Office Applications (advanced PowerPoint skills are preferred).

 

Strong writing and presentation skills are preferred.

 

Ability to work independently and the willingness to function as a part of a Team.

 

Ability to coordinate multiple tasks and complete assignments with tight deadlines.

 

PLEASE BE PREPARED TO PROVIDE THE FOLLOWING INFORMATION (IF REQUESTED):

 

Resume.

 

Unofficial transcript.

 

“Why Southwest Airlines?” essay (Length determined by author).

 

Letters of Recommendation.

 

TIME COMMITMENT:

 

Full time, 40 hours per week.

 

PAY:

$15.00 hourly + flight privileges.

 

This Internship is located in Dallas, Texas at the Southwest Airlines Headquarters building.

 

All students must apply online at www.southwest.com/careers

 

Southwest Airlines is an Equal Opportunity Employer.

Apply/Share Opportunity

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed